FAQ's

How do I order? 

Ordering is easy with an intuitive interface and step-by-step navigation.
Here is an overview:  

1. Go to our website (if you have not already done so). 
2. Navigate to the product page. 
3. Choose your collection and size then click “Design It.” 
4. Once you are satisfied with your preview, proceed to the checkout button. 
5. Your shopping cart will appear with your order, shipping method, and fee. Complete the checkout process and your order will be produced. 


How do I use my coupon or voucher?

Go through our ordering process as outlined below in “How do I order”. When you get to the check-out payment area, enter your coupon or voucher code in the coupon/kit code box then click “Apply”. 


What if my voucher has expired?

Our number one question! We do not believe in making a profit from expired vouchers. If you have purchased a voucher and it has expired, please email us your voucher number, purchase date, where you bought the voucher, and a copy of the actual voucher. We will then gladly extend this for you (We do reserve the right to not extend or honor vouchers that have issues and that are not in accordance with our company policies). 


Can I upgrade or downgrade my coupon? 

 We will be glad to upgrade or downgrade your voucher. Most of our vouchers and coupons are product specific, so we will need to make a value change to your voucher. After you purchase the voucher, then email us with your voucher number and let us know what product you are changing to, so we can modify the value of your voucher. If you are downgrading, you will not receive a credit back for the difference. If you are upgrading, you will pay the difference between the retail values and shipping costs. For canvas products, if you are using a voucher with the “Free Thick Frame Upgrade” we will upgrade you to the same class of frame thickness. Thus, you would receive the value of the thin frame, if you are upgrading/downgrading to a larger or smaller thin frame and the value of a thick frame if you are upgrading/downgrading to another thick frame product.


My coupon code does not work? 

Please be sure and order the exact product your voucher is for or you will receive an invalid error code. Make sure the coupon has not expired. If you are copying and pasting from your voucher, be sure you do not have any extras spaces in the code. If you have multiple vouchers, you would have to place separate orders since you cannot combine orders. Many of our sale partners do not send us voucher codes until one business day after your purchase, so make sure you wait at least one business day before using it. If you are still having problems with your voucher, please contact customer service at CustomerService@PhotoPhotos.com.


Can I use my voucher for a custom size? 

Unfortunately not, our coupons and vouchers are for our most popular standard sizes. You can upgrade or downgrade to any size on our site. For custom sizes, please contact our customer service department and we will be glad to price your custom size and offer you a discount. Look to our “Size and Prices” section of our website to learn more about the sizes we offer. 


What about shipping? 

We ship your product using the best possible way to get your product to you safely and in a reasonable amount of time. We typically use UPS and Federal Express, but sometimes the United States Post Office does a better job in certain locations and with certain products. If you do not receive your product within seven business days after our posted production time, then please contact our customer support email at: CustomerService@PhotoPhotos.com and we will follow up with you. 


What are your shipping charges? 

Our shipping charges are based on the size, weight, value and destination of your package(s) and also include labor, packing/wrapping, packaging supplies, and materials. Individual orders may be shipped together and will incur the individual shipping charges since a majority of the fees are in the items listed above. Your shipping charge will be calculated prior to entering your payment information and will allow you to make any changes. If you are shipping to an area that is not listed in our shipping entry form, such as another country, please e-mail our office for a quote. 


Address Changes: 

All address changes must be made within 24 hours of ordering. Our process is automated and shipping labels are printed right after we receive your order; therefore, we cannot guarantee any type of change unless we have it within the first day. ALL CHANGES MUST BE SENT TO CustomerService@PhotoPhotos.com. Any other department cannot make changes to your order including verbal changes.


Crates: 

Oversized prints will need to be crated and will incur an additional charge.


What if I want to ship to someone else? 

When you place your order, we will prompt you for a shipping address. We do not include any pricing or receipts in the package.


Can I ship to Canada? 

Yes, just review the charges prior to final checkout. The fees will be calculated there however will exclude customs and duties. 


Can I ship to Hawaii and other Countries? 

Yes, just review the charges prior to final checkout. The fees will be calculated there and will include exclude customs and duties. If you do not see your state or country, place your order for pickup. Enter in the notes section where you want your order sent to, and we will contact you with a shipping quote. You can always email us prior for a shipping quote. Email to: CustomerService@PhotoPhotos.com 


Can you ship to a PO Box?

We must have a physical address to ship to using FedEx and UPS. If you have a PO Box or APO box, we will attempt to send through the USPS. 


 What if my product arrives damaged? 

If you notice your package is damaged while your delivery person is present, please let the delivery driver know and have them notate the damage. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you have received it. We have a very low rate of damaged packages, but accidents do happen. If your package arrives damaged please take photographs of the damage (both the packaging and contents) and contact us at: CustomerService@PhotoPhotos.com. You must keep your packaging in order for us to file a claim and replace your order. 


What is your typical production time? 

Order fulfillment includes time to manufacture the product along with packing and wrapping. Shipping typically takes additional 3-7 business days in the US and longer for the holidays (excluding courier delays). Our normal production time is 5 - 10 business days. Holiday and Peak season production time: 11-15+ business days which includes; Christmas, New Years, Valentines, Mother’s and Father’s day, Graduation, and Wedding Season. Custom and specialty products, including manual orders, may take an additional 10 business days or longer to produce. This time estimate is assuming your image is received “print ready.” Orders requiring intervention include some of the following issues: special requirements, low resolution, too dark, too bright, general low quality photos, cropping problems, changes and inquiries including delivery information and other related issues. Since 99% of our products are customized, shipping and production times are estimates and are not guaranteed.


Do you guarantee your product? 

Yes, our products are guaranteed against manufacturing defects. We cannot warranty problems that are due to customer mistakes. If when you receive your product you notice a problem, please contact our customer service department within thirty days of shipping. If your product is damaged, you will need to keep all packaging materials and photograph all packaging and damages that have occurred. We will work with you on a resolution to your issue. If we see a replacement needs to be produced, all we ask is for you to return the product at your expense.


Do you offer other services? 

We are one of the largest specialty photo and print manufacturers in the U.S. If it can be printed, then you can bet we can produce it. We do have minimum quantities for special orders. Our specialty production facility is constantly producing trade show graphics, museum prints, murals, banners, yard signs, banners, marquees, murals, artwork, photo gifts, vehicle wraps, kiosks, displays, flags, general printing, magnetic signs, and more. 


What is your privacy policy? 

Please review the policy on our website.


Do you offer custom sizes? 

Yes, we can create almost any size product including any other large format offering. We have many sizes to choose from. Please contact our customer service email at: CustomerService@PhotoPhotos.com for a fast quote on your custom size or product. 


I am a professional; do you offer discount prices and quantity pricing? 

Yes, we do. Please contact customer support at: CustomerService@PhotoPhotos.com for more information.


What payment methods are accepted? 

We accept Visa, MasterCard, Discover, and American Express. Your card is charged at the time of checkout online. 


The order said it was declined or the transaction could not be completed, what happened? 

For security, our merchant services provider verifies that all billing information for the credit card matches what the bank has on file. If the billing address you entered does not match the card you used, the transaction will be declined. Be sure to also verify that the number, expiration date, and security code are all typed correctly. If you still have trouble there may be a communication error with your bank, please contact them for more information or contact our customer support department at: CustomerService@PhotoPhotos.com 


Can I pick up my order instead of having it shipped? 

Yes, we operate a full retail location. Our office in Houston, Texas is open from 9am -5pm Monday - Friday central time. You just need to select “pick-up” when checking out. Our contact page has our physical address. A customer service representative will contact you once your orders are ready to pick-up. 


What if I made a mistake and need to cancel my order? 

If you have made a mistake with your order or need to cancel it, contact us immediately to make corrections. Please call during our business hours of Monday - Friday, 9am -5pm central time. For after hours, email:CustomerService@PhotoPhotos.com. We typically start the production process within a few hours of your order. Once the order has been processed, unfortunately we cannot make changes. “Custom” orders cannot be exchanged, canceled, or returned. 


Forget your password 

Go to the Login page and click the link that says “Forgot your password?”You will be prompted to enter in the email address from the account, and the site will email you instructions. Your existing password or a temporary password will be sent to you.


What is the best way to hang my order? 

All of products come with hanging hardware, and out of courtesy, we mount this for you. Just mount hooks securely to your wall and hang your print directly to the hooks. Sometimes the mounts are not in the location you like, so feel free to detach them and mount where needed. We apologize but we do not exchange prints for hanging hardware issues. We don’t include or attach wires since it can damage your print during shipping and most customers do not use wire for hanging. You may choose to add your own hardware if you have a preference for how to hang your artwork. 


Magic Gallery Wrap 

Where do I get my photos for my Magic Gallery Wrap? 

You can use photos you already have, order new ones from your local retailers or kiosk on many online sites. If your product came with a photo print voucher, then you can also use that. Just follow the instructions on the voucher. It is also best to print your images with a matt finish to match the canvas type frame material covering. The wrap typically looks the best using a combination of 4” x 6” and 5” x 7” prints, but you can use an array of sizes and feel free to cut to any size you would like including various shapes. 


What if the turn-around time for orders: 

Our typical turnaround time is approximately 3-5 business days during off-peak times and 6-10 during peak. Also allow another 3-5 days for delivery. 


What are the dimensions of the product? 

We have various sizes of product. Our standard size is a 16” x 20”. The dimensions are 16” W x 20” H x 1-1/2” Thick. It will vary slightly. 


What is the product made out of? 

The product is actually made from a heavy alloy of metal and custom coated with a canvas type material. The metal base enables the Magic Mounts to magnetically adhere to the frame. 


How do I assemble my Magic Gallery Wrap? 

There are detailed instructions included with your product or you can find the information located at: http://magicgallerywrap.com/howitworks.html 


Do you have layout designs? 

Yes we have several suggested designs or you can create your own. A design template is included with your product. There is also a design layout style sheet that gives many additional layouts. You can also fine designs here: http://magicgallerywrap.com/sizes.html 



What if I don’t want a collage? 

We sell a full size Magic Mount for the 16” x 20” frame style. The mount is 14” x 18” which will give you a full frame photo with a 1” border around all four sides. 


Do you sell additional Magic Photo Mounts? 

Go through the ordering process and at the checkout process enter your voucher code. Be sure and wait one business day before placing your order before your code is activated. If for some reason your code does not work, just call or email customer service at: customerservice@magicgallerywrap.com 


How do I clean my product? 

The Magic Gallery Wraps are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust with a soft, dry cloth. If your product needs additional cleaning, you can remove the photos and clean with a damp sponge. 


What is the best way to hang a canvas? 

Most of our customers hang the frame right on the wall. The frame is heavy, so screws should be used or heady duty picture hangers that are securely fastened to your wall. There are key-holes in the back to attach to your hooks. They are set-up for vertical or horizontal mounting. The hooks or screws should be inserted directly into the frame holes. You may choose to add your own hardware if you have a preference for how to hang your artwork. 



Mirror Reflections FAQ 



How do I order a custom framed mirror? 

Ordering is easy with an intuitive interface and step-by-step navigation. Here is an overview: 

1. Go to our website (if you have not already done so). 
2. Navigate through the collections to see all framed mirror options. 
3. Choose your size then click “Add to order.” 
4. Once you are satisfied with your preview, proceed to the checkout button. 
5. Your shopping cart will appear with your order, shipping method, and fee. Complete the checkout process and your order will be produced. 


What are your frames made out of? 

Our frames are intricately molded out of a recycled composite material that is light weight and durable. The selected finishes and textures are embossed onto the frame. This green technique produces a frame that is aesthetically gorgeous, long lasting, and environmentally-friendly. 


How is the Frame quality? 

Here at Mirror Reflections, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, and construction are our main priority. 


Can I get frame sample for my mirror before I buy? 

Unfortunately, we do not provide samples, however we have provided professional high resolution photos of each frame. You’ll find a zoom button on our custom designed website that displays up close shots of the each mirrored frame. 


What is the difference of a beveled mirrored frame and a flat surface mirrored frame? 

A "beveled mirror" refers to a mirror that has undergone the process of cutting its edges to a specific angle. Beveled mirrors add a touch of elegance above a sideboard, in a dining room, over a fireplace or in a formal living room or library. 


How do I clean my product? 

Dust all non-mirror surfaces with a dry, soft, cloth. Clean mirrored surfaces with glass cleaner. 


What is the best way to hang my mirror? 

Before mounting your mirror, check the correct alignment, height and aesthetic appeal of the location. Once you decide on where you want to hang your mirror, it is recommended to mark mirror positions on the wall and measure them with tape for correct alignment before mounting. A perfectly mounted mirror makes the right style statement and adds to the overall home decor. 


Does my mirror come with mounting hardware? 

We provide you with both horizontal and vertical mounting as a courtesy. Just mount hooks securely to your wall. Sometimes the mounts are not in the location you like, so feel free to detach them and mount where needed. We apologize but we do not exchange for hanging hardware issues. We don’t include or attach wires since it can damage your order during shipping and most customers do not use wire for hanging. You may choose to add your own hardware if you have a preference for how to hang your order.


*Please see our Terms of Use and Warranty Policy stated on our web ordering sites. All policies, terms of use and warranties apply to all products including retail, walk-in, online and mail in orders.